Ready WhatsApp message templates in Arabic
A professionally written message library for every business moment. Copy a template, swap the brackets with your customer and store names, and send.
Hi [customer name], welcome to [business name] 🌟 Your account is all set, and we're here whenever you need anything.
Send it right after first signup to build a professional impression and earn trust early.
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Welcome aboard [customer name], your [business name] account is ready. Browse what's new here: [link]
Great for online stores to send a new customer straight to your products.
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Hi [customer name] 👋 Thanks for choosing [business name]. We're here to make things easy, so reach out anytime.
A warm welcome that lets the customer feel support is always available.
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Welcome to [business name], [customer name]. Enjoy [percentage]% off your first order with code [code] at checkout.
Combines a welcome with a first-purchase incentive through a welcome discount.
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Hi [customer name], this is the [business name] team. Just saying welcome, and your orders and questions reach us right here.
Introduces your official channel and encourages the customer to save the number.
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Welcome to [business name] restaurant 🍽️ From today you can order and book your table in one tap here: [link]
Built for restaurants to introduce ordering and table booking via WhatsApp.
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Welcome [customer name], glad you joined [business name] clinic. Your health matters to us, message us anytime to book an appointment.
Suited for clinics, a professional welcome that reassures the patient and invites booking.
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Hey [customer name]! Your [business name] account is active ✅ We're ready to start, just tell us what you need.
A quick message confirming activation and opening the door to contact immediately.
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Welcome to the [business name] family [customer name] 💚 We pick monthly offers for new customers, and now you're one of them.
Gives the new customer a sense of belonging and hints at upcoming offers.
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Hi [customer name]. I'm here to help with everything at [business name], from orders to questions. How can I help you today?
An interactive opener that nudges the customer to reply and start a conversation.
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Welcome [customer name] to [business name] services. Let us save your time, book online and our team comes at the agreed time.
Fits home-service providers to show the customer how easy booking is.
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Hi [customer name] 🤍 Thanks for trusting [business name]. We want to serve you right from the start, so tell us exactly what you need.
Focuses on understanding the customer's need early to raise satisfaction.
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Hi [customer name], welcome to [business name]. Stay with us on WhatsApp to get offers and new arrivals first.
Encourages the customer to keep the WhatsApp channel open for updates.
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Hi [customer name], welcome. Your [business name] account is ready and your details are safely saved, so your next orders will be faster.
Reassures the customer about data safety and hints at smoother future purchases.
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Welcome [customer name] to [business name] 🎉 To celebrate, your first order ships on us. See the products: [link]
Pairs a welcome with free shipping to drive the first order immediately.
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We received your order [#order] at [business name] ✅ Total [amount] SAR, and we'll let you know once it's ready to ship.
Send the moment an order is placed to reassure the customer it was received.
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Thanks [customer name] 🌟 Your order [#order] is confirmed. Track the details here: [link]
Confirmation with a tracking link that cuts down status inquiries.
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Got your order [customer name]. [product name] for [amount] SAR, order [#order]. We're preparing it now.
A detailed confirmation showing product and amount for full clarity.
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Your [business name] order is confirmed 🍔 Order [#order] is being prepared and will be ready in about [time].
For restaurants to confirm the order and give an estimated prep time.
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Your order [#order] is confirmed and payment received ✅ Thanks for trusting [business name].
Send after successful payment to confirm the full transaction and ease worry.
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Hi [customer name], we logged your order [#order]. One quick check: is the address [link] correct? Reply yes and we'll proceed.
Interactive confirmation that reduces shipping errors by verifying the address.
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Your order [#order] is confirmed [customer name] 🤍 Keep the order number handy for any future follow-up.
A simple confirmation reminding the customer to save the order number.
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Your [product name] booking [#order] is confirmed. The [business name] team comes on [date], message us for any change.
Fits service providers to confirm the booking and execution date.
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Your order [#order] is confirmed 🎉 We prepared [product name], and your invoice for [amount] SAR is here: [link]
Confirmation with an invoice link that boosts professionalism and transparency.
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We got your order [customer name] and reserved it for you. Order [#order], and we're starting now. Thanks for picking [business name].
Confirms the order is reserved for the customer and gives a sense of priority.
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[business name] clinic confirmation: order [#order] registered for [amount] SAR, and your visit is on [appointment].
For clinics to confirm the order and link it to the visit time.
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Thanks [customer name], your order [#order] is confirmed and we're ready to start. If you have any note, now's the best time to share it.
Opens room for edits before prep starts to avoid errors and returns.
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Your order [#order] is confirmed 👍 Total [amount] SAR including delivery. Expect a shipping message soon from [business name].
Confirmation showing total with delivery, prepping the customer for shipping.
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Congrats [customer name], your discount applied to order [#order] and the final total is just [amount] SAR. Thank you 💚
Confirmation highlighting the discount the customer got to raise satisfaction.
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Your order [#order] is confirmed ✅ At [business name] we value your time, so your order is first on today's prep list.
Confirmation conveying speed and care for the customer's time.
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Your order [#order] is on its way 🚚 Tracking number [tracking], follow it here: [link]
Send the moment the order ships to reduce customer worry and inquiries.
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Good news [customer name] 🎉 Your order [#order] from [business name] left the warehouse and should arrive within [time].
A positive update giving the customer an expected delivery window.
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Our courier is on the way to you [customer name], order [#order]. Keep your phone close for a smooth delivery.
Send shortly before the courier arrives to ensure smooth handover.
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Your [business name] order just left 🛵 Get ready, delivery should reach you within [time].
For restaurants to notify the customer the hot order is on its way.
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Your order [#order] has arrived ✅ Hope you love it [customer name]. Any note on the shipment, we're here.
Send after delivery to close the loop and invite feedback.
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Update on order [#order]: it reached the distribution hub in your city and should arrive on [date].
A mid-journey update that reassures the customer during longer shipping.
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Hi [customer name], we tried to deliver order [#order] but couldn't reach you. Pick a time for redelivery: [link]
Handles a failed delivery and lets the customer reschedule easily.
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Your order [#order] is ready for pickup at [business name] 🏬 Bring your order number, we're open during working hours.
Fits in-store pickup to guide the customer to collect their order.
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Your shipment [#order] is slightly delayed due to high volume, and we apologize. Tracking [tracking], arriving soon.
A transparent delay message that preserves the customer's trust.
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Hi [customer name], one step left for order [#order]. The courier is close, have [amount] SAR ready for cash on delivery.
A pre-delivery reminder for cash on delivery to speed up handover.
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Your order has shipped [customer name] 📦 And for your comfort, your next order ships on us. Thanks for your patience.
Links the shipping notice to a reward that encourages repeat purchase.
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Your order [#order] is out for final delivery 🚚 Expected within [time]. Track it live: [link]
A live last-mile update that reduces calls asking for status.
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Hi [customer name], to deliver order [#order] correctly, we need to confirm your address and district. Can you share it here?
Verifies the address before shipping to avoid returned parcels.
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Your scheduled order [#order] arrives tomorrow [date] in the chosen window. To change the time, use this: [link]
Fits scheduled delivery to confirm timing with an option to change.
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Your order [#order] was delivered successfully [customer name] 🤍 Your rating helps us serve you better next time.
Send after delivery to collect a rating and improve future service.
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Hi [customer name], you left something in your [business name] cart 🛒 Your items are still saved, finish your order here: [link]
Send about an hour after abandonment to recover the customer before they forget.
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The [product name] you liked is still in your cart [customer name], but stock is limited. Finish before it's gone: [link]
Uses scarcity to push the customer to complete the purchase quickly.
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We noticed you didn't complete your [business name] order. Have a question or a payment issue? We're here to help.
Opens dialogue to address the reason for abandonment instead of just pushing.
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A special offer for you [customer name] 🎁 [percentage]% off your cart if you finish within [time]. Code [code].
A time-limited discount to recover a hesitant cart and lift conversion.
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Your [business name] cart is waiting [customer name]. Just one tap and it's on the way to your door 🏠 [link]
Simplifies the final step to reduce hesitation and close the order.
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Your [business name] order stopped halfway 🍔 Hungry? Finish in minutes and get it hot: [link]
For restaurants to recover an unfinished order with an appetite-driven hook.
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Hi [customer name], we saw you were interested in [product name] but didn't finish. Need advice before buying? Just message us.
Fits products needing consultation, removing hesitation through support.
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Friendly reminder 💚 Your [business name] cart for [amount] SAR is still saved. Want to finish or save it for later?
A gentle reminder giving two options and keeping the cart alive.
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Last chance [customer name] ⏳ Your cart clears in [time], and the [percentage]% discount ends with it. Finish now: [link]
Creates real urgency by expiring both the cart and the discount together.
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Hi [customer name], your [business name] service is awaiting confirmation. Let's finish your booking and set a time: [link]
For service providers to recover an incomplete booking.
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Your items are still waiting [customer name] 🛍️ As a valued customer, shipping is free if you finish today. [link]
Uses free shipping to break the last barrier to purchase.
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How about we make it easy [customer name]? We saved your cart, and you can pay any way you like. Finish here: [link]
Addresses payment-method friction and reassures the customer on flexibility.
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[customer name], the price you saw on [product name] still holds, but not for long. Lock it in now: [link]
Motivates a customer hesitating over a possible price change.
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We miss you [customer name] 🤍 Your [business name] cart has been ready for a while, and we're close by if you need help finishing.
A warm message to recover an older cart without heavy pressure.
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[product name] is still in your cart [customer name], and others want it right now. Secure it before it sells out: [link]
Combines scarcity and high demand to drive a fast buying decision.
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Today's deal at [business name] 🔥 [percentage]% off everything, code [code] ends in [time]. Don't miss it!
Send for a limited deal to create urgency and drive fast sales.
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A special offer for you [customer name] 🎁 [percentage]% off [product name] because you're a valued customer. Use [code].
A personalized offer that builds loyalty by making the customer feel special.
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New arrivals at [business name] with [percentage]% launch discount 🛍️ Be the first to try them: [link]
Launches a new product with an opening discount to attract early adopters.
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Weekend at [business name] 🍽️ Order two meals and the third is on us for [time]. Order now: [link]
For restaurants to raise order value through a bundle offer.
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End-of-season sale is live [customer name] 🏷️ Up to [percentage]% off a wide range. Shop here: [link]
A seasonal clearance to move stock and attract deal-seekers.
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Because you've been with us a while [customer name] 💚 Here's a [percentage]% loyalty discount on your next order. Code [code].
A loyalty reward that motivates long-time customers to buy again.
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Bundle deal at [business name] 📦 Buy [product name] and get a free gift. Limited stock, order: [link]
A free-gift offer that raises the product's appeal and perceived value.
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Your personal code is ready [customer name]: [code] gives [percentage]% off any order. Valid until [date], enjoy 😉
A personal code with an expiry that nudges use before it ends.
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Clinic offer 🦷 Checkup and cleaning at a reduced price this month at [business name]. Book for just [amount] SAR: [link]
For clinics to convert offers into appointment bookings.
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Cashback is back [customer name] 💰 Order from [business name] and get [percentage]% back as credit for your next order.
A cashback offer that boosts repeat buying by tying rewards to the next order.
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Special discount on [product name] this week at [business name]. Book for [amount] SAR instead of full price: [link]
Fits service providers to drive bookings with a weekly offer.
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Flash hour at [business name] ⏰ Everything in the next [time] gets [percentage]% off. Get your cart ready!
A flash offer with a tight window to create a quick demand spike.
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A gift from [business name] 🎉 Free shipping on any order for [time], no minimum. Shop with ease: [link]
A free-shipping offer with no minimum that removes the biggest barrier.
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Wholesale deal for businesses 🤝 The more you order from [business name], the bigger your discount. Order in bulk: [link]
Targets wholesale buyers with tiered discounts that reward larger orders.
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We're back with an offer you'll love [customer name] 👀 [percentage]% off your favorites at [business name]. See them: [link]
Targets the customer based on their interests to raise conversion.
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Hi [customer name], did order [#order] from [business name] arrive all good? We just want to make sure you're happy 🤍
Send a day after delivery to check in and build a long-term relationship.
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How did you find [product name] [customer name]? Your opinion really matters, a quick rating helps others choose: [link]
Collects a product review and builds trusted content for new buyers.
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It's been a while since your last [business name] order [customer name]. We have new items you might love, want a peek?
Re-engages a lapsed customer in a friendly, non-pushy way.
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Thanks for visiting [business name] 🍽️ How was your experience? Your note helps us improve our food and service.
For restaurants to gauge guest satisfaction right after the visit.
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It's been a week since you got [product name] [customer name]. Need help with usage or warranty? We're always here.
A post-sale support follow-up that raises satisfaction and cuts returns.
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Thanks for trusting [business name] clinic 🦷 How are you after the session? Remember the aftercare notes, message us anytime.
For clinics to follow up on the patient's condition after a session.
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Hi [customer name], we noticed you liked [product name]. We have items that pair well with it, want our recommendation?
A cross-sell that lifts customer value through a complementary recommendation.
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Friendly reminder [customer name]: [product name] you bought usually runs out after [time]. Want us to prep a new order?
A replenishment reminder for consumables that keeps the customer returning.
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Dear [customer name] 💚 Since you completed your order, here's [percentage]% off your next visit. Code [code].
Thanks the customer and ties it to an incentive that secures the next visit.
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We finished your [business name] service [customer name]. Is everything fine? If you need maintenance later, we're a message away.
Fits service providers to confirm quality and open the door to maintenance.
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Hi [customer name], your rating for order [#order] means a lot. Out of 5, how would you rate us? What can we improve?
Measures satisfaction with a score and gathers improvement ideas in one message.
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We missed you at [business name] [customer name] 🤍 We're back with new things we think suit your taste, want us to send them?
Wins back a dormant customer with an emotional tone that invites a reply.
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Thanks for trying [business name] [customer name] 🌟 If you enjoyed it, refer a friend and you both get [percentage]% off.
A referral program that turns a happy customer into a new-customer channel.
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It's been [time] since your last order [customer name], and we'd love to serve you again. Welcome-back [percentage]% off, code [code].
A timed win-back campaign with a clear incentive to bring the customer back.
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We're glad you're a [business name] customer [customer name]. We'd love your honest feedback to improve your next experience 🙏
Asks for open feedback to build the relationship and improve service long-term.
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We received your inquiry [customer name] and the [business name] team is on it. We'll get back to you within [time].
Send right when an inquiry arrives to reassure the customer it's being handled.
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We're sorry [customer name] about what happened with order [#order], this isn't our standard. Let's fix it right away, what would you prefer?
A sincere apology giving the customer a say in the fix to contain complaints fast.
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Thanks for letting us know [customer name]. We logged your case as [#order], and we'll update you on any progress.
Logs the complaint with a reference and signals seriousness to the customer.
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Hi [customer name], about your [business name] experience, we're sorry it fell short. A gift awaits you on your next visit to make up for it.
For restaurants to turn a bad experience into a return visit through compensation.
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Your issue is resolved [customer name] ✅ We reviewed order [#order] and fixed it. Please confirm all is good, and we're here for anything else.
Confirming closure reassures the customer and leaves a positive impression.
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Hi [customer name], we received your refund request. We'll return [amount] SAR within [time] and notify you once done.
Clarifies the refund process and timing to avoid worry and repeated asks.
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This is [business name] [customer name]. We want to make sure your issue is fully resolved, is everything fine now? Your feedback matters 🤍
A post-resolution follow-up that ensures full satisfaction and prevents escalation.
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We appreciate your patience [customer name]. Your case is with a specialist at [business name] who'll contact you within [time].
Escalates transparently to a specialist with a clear next-contact time.
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Hi [customer name], we understand you're facing trouble. Let's walk through it step by step, tell us exactly what happened.
Starts an interactive technical fix, reassuring the customer they're not alone.
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About your [business name] clinic appointment [customer name], we're sorry for the delay, and we'll prioritize your next visit to make up for it.
For clinics to contain a delay complaint and rebuild trust.
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Hi [customer name], we got your note and took it seriously. We fixed the cause so it won't repeat, thank you for helping us improve 🙏
Shows the customer their note drove real change, strengthening loyalty.
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Hi [customer name], regarding [product name] service, we're sorry it didn't meet expectations. We'll send a rep to redo it at no extra cost.
Fits service providers to address unsatisfactory work with a free redo.
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Apologies for any inconvenience [customer name]. To make it up, here's [percentage]% off with code [code] on your next [business name] order.
Turns a negative experience into a future purchase through tangible compensation.
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Hi [customer name], our reply hours are [time], but your message matters and we'll respond as fast as we can. Type "urgent" for priority.
Sets reply expectations and gives an urgent channel to reduce frustration.
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Thanks for reaching out [customer name] 🤍 If you didn't get the solution you hoped for, reply and we'll escalate to [business name] management.
Gives the customer a clear escalation path and a sense of being heard.
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Your appointment at [business name] is confirmed on [date] at [appointment] ✅ See you then, message us early for any change.
Send right after booking to lock the slot and reduce no-shows.
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Reminder for your appointment tomorrow [customer name] 🗓️ At [appointment] in [business name] clinic. Just reply to confirm.
A day-before reminder that raises attendance commitment.
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Hi [customer name], your appointment is near 🕐 [time] left for your [business name] visit. On your way, or need a few minutes?
An hours-before reminder that reduces lateness and organizes the schedule.
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Your [business name] booking is confirmed [customer name]. Want us to send the location and directions? [link]
Confirmation with location to ease arrival and cut cancellations from getting lost.
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Hi [customer name], your [business name] appointment on [date] is still reserved. Confirm, reschedule, or cancel here: [link]
Gives the customer full control over the slot and cuts last-minute cancellations.
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Your table at [business name] is confirmed 🍽️ On [date] at [appointment] for your party. We look forward to hosting you.
For restaurants to confirm table bookings and organize seating.
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Your [product name] appointment is confirmed [customer name]. The [business name] team comes on [date] in the agreed window.
Fits service providers to confirm a home-visit appointment.
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Friendly heads-up [customer name]: your [business name] appointment is today at [appointment]. If plans changed, let us know to free the slot.
A same-day reminder that cuts no-shows and frees the time for others.
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Your appointment was rescheduled [customer name] 🔄 Now on [date] at [appointment] at [business name]. Mark it so you don't miss it.
Reschedule confirmation that prevents confusion between old and new times.
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We're expecting you [customer name] 🤍 Your [business name] appointment is in [time]. We're ready to welcome you on time.
A warm pre-appointment reminder that strengthens the welcome feeling.
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Hi [customer name], before your [business name] appointment on [date], please arrive [time] early to finish paperwork. Thank you.
For clinics to organize early arrival and complete paperwork smoothly.
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Sorry [customer name], we had to adjust your [business name] appointment due to an emergency. Pick an alternative here: [link]
Handles a store-side cancellation professionally while retaining the customer.
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Final confirmation [customer name]: [date] at [appointment] at [business name]. Reply "yes" to confirm, or "change" to reschedule.
An interactive two-option confirmation that makes replying easy and locks the slot.
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Thanks for your advance booking at [business name] [customer name]. We received your deposit of [amount] SAR, and your slot on [date] is locked.
Confirmation tying the deposit to a locked slot to reduce cancellations.
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Hope your visit was helpful [customer name] 🤍 If you'd like to continue follow-up at [business name], we can book your next slot now. Shall we?
A post-appointment follow-up that converts the current visit into a future booking.
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Hi [customer name] 👋 a quick reminder of your appointment at [business name] tomorrow [date] at [appointment]. See you!
When to use: send a day before to cut no-shows and confirm attendance.
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Hello [customer name], your clinic appointment is today at [appointment] with [agent name]. Please arrive ten minutes early to finish the paperwork.
When to use: clinics send it on the appointment day to organize patient arrivals.
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Your booking at [business name] is coming up on [date] at [appointment]. Want to confirm or reschedule? Just reply and we will sort it out.
When to use: gives the customer a confirm-or-change option and reduces empty slots.
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Friendly reminder 🌟 your car service at [business name] is in [duration]. Everything is ready, just confirm you are coming.
When to use: for workshops and services to ensure the team is ready and the client shows up.
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Hi [customer name], your salon appointment is today at [appointment]. If you are running late, just let us know so you do not lose your slot.
When to use: salons and beauty centers use it to keep the queue organized.
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Your appointment at [business name] is in [duration]. Find our location here [link], and reach us anytime if you need help.
When to use: attach the location with the reminder so the customer finds you easily.
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Reminder of your check-up on [date] at [appointment]. Please bring your medical file and any previous test results if available.
When to use: for clinics that need the patient to prepare documents before the visit.
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[customer name] your order [#order] is scheduled for delivery on [date] around [appointment]. Please make sure someone is there to receive it 🙏
When to use: for stores and delivery to ensure the customer is present at handover.
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Your table reservation at [business name] tonight at [appointment] for [count] guests is ready. We look forward to having you!
When to use: restaurants confirm the booking and reduce table cancellations.
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One day left until your appointment at [business name] 📅 [date] at [appointment]. Want to confirm? Just reply "yes".
When to use: ask for a short reply to confirm fast without phone calls.
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Reminder of your [product name] session at our center on [date] at [appointment]. The session takes around [duration].
When to use: for service centers that need to flag the session length to the client.
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Good morning [customer name], you have an appointment with us today. If your plans changed and you need to postpone, reply and we will find another time that suits you.
When to use: gives the customer flexibility and keeps the relationship even if they reschedule.
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Your next appointment at [business name] is in [duration]. We want to make sure everything is fine, any small change we will handle for you.
When to use: a gentle message far enough ahead to allow changes.
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Final reminder ⏰ your appointment is today at [appointment] at [business name]. Your slot is reserved and we are waiting for you.
When to use: a few hours before as a last nudge to reduce forgetting.
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Your appointment with us is done, thank you for visiting [customer name] 🌷 Want to book your next one now? Reply and we will set it up.
When to use: after the visit to encourage booking the next appointment.
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Hi [customer name], your invoice for order [#order] is ready for [amount]. You can pay through this link [link] 🔗
When to use: send a direct payment link to collect the amount quickly.
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We received your order [#order] for [amount]. To confirm it, please complete the payment, and we are here for any questions.
When to use: for stores to confirm an order after payment and cut pending carts.
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Friendly reminder 💳 your invoice of [amount] is still unpaid. You can complete the payment here [link] before [date].
When to use: a soft reminder for an overdue invoice that lifts collection rates.
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Your payment of [amount] was received successfully ✅ Thank you [customer name], your order [#order] is now being prepared.
When to use: an instant confirmation after payment reassures the customer and builds trust.
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[customer name] your account at [business name] has an outstanding balance of [amount] this month. You can settle it easily here [link].
When to use: for monthly subscriptions and recurring services to collect on time.
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Your clinic session invoice is [amount]. You can pay cash at reception or online via [link], whichever is easier for you.
When to use: clinics offer flexible payment options to the patient.
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Sharing your invoice from [business name] 🧾 the amount is [amount] and details are in [link]. We applied a [percentage] discount for early payment.
When to use: incentivize early payment with a small discount to speed up collection.
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Hi [customer name], your food order [#order] totals [amount] including delivery. Pay on arrival or online, as you prefer.
When to use: for restaurants and delivery to clarify the final total before dispatch.
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Your invoice is due in [duration]. Paying early saves you the hassle, and the link is ready here [link].
When to use: a heads-up before the due date to reduce late payments.
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Your subscription at [business name] was renewed for [amount] ✅ The receipt was sent to your email, and we are here for any note.
When to use: confirm a subscription renewal to keep billing transparent.
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Sorry [customer name], your payment did not go through. You can try again from [link], and if you need help just message us.
When to use: on a failed payment to rescue the order and help the customer complete it.
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We received your first installment of [amount] 👍 The remaining [amount] is due on [date]. Thank you for dealing with us.
When to use: for installment plans to clarify what is paid and what remains.
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A refund of [amount] for order [#order] was processed successfully. It will reach you within [duration] depending on your bank, and we are here for any question.
When to use: confirm a refund to reassure the customer and reduce complaints.
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Your [product name] invoice is ready for [amount]. You also have an interest-free installment option, want us to set it up?
When to use: offer an installment option to increase chances of closing the sale.
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Thank you for your payment [customer name] 🌟 Receipt number [#order] is saved in your account, and you can request a copy anytime.
When to use: after payment give the customer a reference and add a professional touch.
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We missed you [customer name] 🤍 it has been a while since your last visit to [business name]. Here is [percentage] off your next order with code [code].
When to use: win back a dormant customer with a tempting discount that brings them back.
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Hi [customer name], we noticed you have not ordered in a while. New items just arrived that you might love, want us to share the highlights?
When to use: rekindle interest with new products matched to the customer taste.
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A special offer for our loyal customers 🎁 your points at [business name] are about to expire. Redeem them for a discount before [date].
When to use: use loyalty points as an incentive to bring the customer back before they expire.
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It has been [duration] since your last clinic visit 🩺 your health matters to us, can we book a follow-up at a time that suits you?
When to use: clinics re-engage patients for routine follow-ups and boost visits.
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[customer name] your favorite spot is waiting for you 🍽️ come back this week and enjoy a free dessert on us.
When to use: restaurants attract a lapsed customer with a small gift on their visit.
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We have been thinking of you 🤍 to welcome you back, here is [percentage] off any service at [business name], valid for [duration] only.
When to use: create urgency with a time-limited discount.
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Hello [customer name], your experience with us started off great. Give us another chance and we will make this visit extra special 🌟
When to use: win back a customer who paused, in a tone that rebuilds trust.
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Your favorite [product name] is back in stock! We set some aside for you, want us to add it to your order before it runs out?
When to use: bring the customer back through a previously bought item that restocked.
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Happy anniversary [customer name] 🎂 to mark one year since your first order with us, enjoy a gift of [percentage] off.
When to use: use the first-order anniversary as an occasion to reactivate.
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Just checking in [customer name], is everything okay? If something about your last order was not right, let us know and we will fix it right away.
When to use: uncover why a customer stopped and fix it before they go to a competitor.
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The offers you love are back 🔥 returning [business name] customers get first access to this week deals. See our new arrivals before everyone else.
When to use: make the old customer feel valued with priority access.
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Your cart at [business name] still has [product name] 🛒 we kept it ready for you, want to finish your order in one tap? [link]
When to use: remind the customer of an abandoned cart and bring them back to checkout.
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We missed you at the salon 💇 we prepared a new package for you, book this week and get a special returning-customer price.
When to use: salons and services win back the customer with an exclusive offer.
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[customer name] your account with us is still active and all your perks are saved. Come back whenever you like, and we are here if you need any help.
When to use: a soft no-offer message that keeps the door open for the customer.
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Last chance 🎁 your special code [code] expires in [duration]. Do not miss it, order now from [business name] and save [percentage].
When to use: a closing message in a win-back campaign that drives an immediate purchase.
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Thank you for your order from [business name] [customer name] 🌟 how was your experience? Your opinion matters, rate us here [link].
When to use: after delivery to collect reviews that build trust for new customers.
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Hi [customer name], we hope your clinic visit was comfortable. If you have a minute, rate our service and share your impression [link].
When to use: clinics measure patient satisfaction and improve service.
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How was the food today? 🍽️ your rating of [business name] helps us improve, and every star counts. Rate us [link].
When to use: restaurants after the meal to gather feedback and improve the menu.
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[customer name] how did you find [product name]? Your honest review helps others decide and helps us serve you better.
When to use: ask about a specific product to grow social-proof content.
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Your experience matters to us 💚 on a scale of 1 to 5, how would you rate [agent name] service at [business name]? Your reply reaches management directly.
When to use: a quick number rating makes it easy to reply and lifts response rates.
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It was a pleasure serving you [customer name]! If you enjoyed it, we would love a Google review 🌟 it takes seconds [link].
When to use: direct a happy customer to a public review that boosts your search presence.
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Did your order [#order] arrive? We hope you loved it all 🎁 share a photo or review and get [percentage] off your next order.
When to use: incentivize a review with a reward and collect user content.
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Your honesty means a lot 🤍 if anything in our service fell short, tell us before you rate and we will fix it right away.
When to use: give a chance to resolve issues before a public negative review.
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Your [product name] session is done 💆 we hope you enjoyed it! Rate your experience, your feedback keeps us at the same level [link].
When to use: for service centers after a session to gauge satisfaction.
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It has been [duration] since you started using [product name] 📦 how is it after real use? Your detailed review helps others a lot.
When to use: ask for a review after enough usage time for an accurate opinion.
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Your review makes a real difference 🌟 [customer name] if you enjoyed it, a star from you motivates our team and reaches more people.
When to use: link the review to supporting the team to motivate the customer emotionally.
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Hi [customer name], how was the delivery experience? We would love to know if [agent name] delivered your order on time and as expected.
When to use: rate the delivery experience specifically to improve the process.
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Thank you for trusting us 💚 your opinion of [business name] builds our reputation. Leave us a star and a word, much appreciated.
When to use: a thank-you message that ties the review to trust and reputation.
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A small reminder [customer name] 😊 you have not rated your order [#order] yet. One minute helps us serve you better next time [link].
When to use: a gentle follow-up for customers who did not rate the first time.
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We would love to hear from you 🌟 tell us the part you enjoyed most in your experience with [business name], and any suggestion to improve is welcome.
When to use: open the door to free-form feedback that reveals strengths and gaps.
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Happy New Year [customer name] 🎉 from the [business name] family we wish you a year full of joy and success, and thank you for being with us.
When to use: a New Year greeting that strengthens the relationship and keeps you top of mind.
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Happy National Day 🇸🇦 we are proud of you [customer name] and proud of the home that unites us. For today, enjoy [percentage] off with code [code].
When to use: a National Day greeting with a seasonal offer that drives sales.
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Congrats [customer name] 🎂 happy birthday! Our gift to you is [percentage] off valid all week, celebrate with us at [business name].
When to use: a birthday greeting with a gift that nudges a new visit.
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Marking one year since you joined the [business name] family 🤍 thank you for your precious trust, we hope to serve you for many years to come.
When to use: celebrate the customer yearly anniversary and reinforce loyalty.
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Founding Day brings us together 🌿 may Saudi Arabia always stand tall, and best wishes to you [customer name]. The occasion offers await you at [business name].
When to use: a Founding Day greeting hinting at seasonal offers.
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Congratulations on your graduation 🎓 a step you truly deserve [customer name]. Celebrate your achievement with us, with a special treat on [business name].
When to use: for restaurants and cafes in graduation season to attract celebrations.
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Congratulations on your newborn 🍼 best wishes [customer name], may you raise them in good health. We prepared a welcome gift for the new arrival.
When to use: a personal congratulation on a happy event that builds a human bond.
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Rainy season and lovely vibes ☔ enjoy the cozy atmosphere at [business name], and our winter deal on [product name] is now ready for you.
When to use: tie a seasonal moment to a fitting product to lift sales.
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International Women Day 🌷 to every inspiring woman around us, thank you for being here. Visit us this week [customer name] for a lovely surprise.
When to use: a global-occasion greeting that speaks to a specific customer segment.
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The holidays are near 🧳 plan your trip and we will make it easy. Check [business name] summer packages before the rush, and we are ready for any question.
When to use: before holiday season to remind customers and drive early bookings.
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Wishing you a great new school year 📚 best of luck to your kids [customer name]. Back-to-school supplies just arrived at [business name] at prices you will love.
When to use: back-to-school season ties the occasion to a real buying need.
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Congrats on your promotion or new home 🎊 every good step suits you [customer name]. We are happy for you, and we have what completes your celebration.
When to use: a flexible personal greeting that fits any customer milestone.
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Lovely Friday vibes 🤍 blessed Friday [customer name], may your days be happy. Your spot is ready with us whenever you want to drop by.
When to use: a light weekly message that keeps contact alive without a direct offer.
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Congratulations [customer name] 💍 best wishes on your wedding, may your joy be complete. Our gift awaits you both at [business name].
When to use: a big-occasion greeting that leaves an impression and opens future business.
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New year, new beginnings 🌟 [customer name] let us be part of your resolutions. The fresh-start offer at [business name] is ready with code [code].
When to use: tie the new year to customer goals with an offer that prompts a trial.
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Ramadan Kareem [customer name] 🌙 from [business name] we wish you a blessed month full of mercy and peace.
When to use: a Ramadan kickoff greeting that opens the month warmly with the customer.
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Ramadan offers are here 🌙 discounts up to [percentage] on [business name] products all month. Prepare your table at the best prices with code [code].
When to use: launch a Ramadan campaign tying the season to sales-driving offers.
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Iftar meals are ready to book 🍽️ reserve your family table from [business name] before the rush, with delivery guaranteed before Maghrib.
When to use: for restaurants in Ramadan to encourage early iftar bookings.
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Blessed suhoor to you 🌙 your suhoor from [business name] is one order away. Order now and get it fresh on time, we are here for any question.
When to use: for restaurants targeting suhoor to boost late-night orders.
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Our Ramadan hours have changed 🌙 [business name] opens after Maghrib from [appointment]. Plan your visit and we will be waiting for you.
When to use: inform customers of Ramadan working hours and avoid confusion.
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Eid Mubarak [customer name] 🎉 from the [business name] family, may you be well every year. Thank you for being part of our year.
When to use: an Eid greeting that closes Ramadan on a warm note with the customer.
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Get ready for Eid now 🎁 the Eid collection arrived at [business name] in limited quantities. Reserve [product name] before it sells out with code [code].
When to use: before Eid to create urgency on limited seasonal products.
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Eidiyah on us 🎁 for Eid, every order from [business name] over [amount] gets a gift and free delivery. Your Eid is sweeter with us.
When to use: an Eid offer tying a gift to a minimum order to raise basket value.
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May your nights be blessed 🌙 Ramadan gatherings at [business name] have a special vibe after Taraweeh. Book your table and enjoy a calm evening.
When to use: for cafes to capitalize on Ramadan nights and attract evening bookings.
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In Ramadan our giving grows 🤍 part of every order from [business name] goes to a meal-for-the-fasting initiative. Order and share the reward.
When to use: tie purchases to charity to deepen brand connection during Ramadan.
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Clinic hours during Eid 🌙 [business name] welcomes you on Eid days from [appointment]. For any emergency, reach us at [link].
When to use: clinics inform patients of working hours during the Eid holiday.
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The last ten nights are here 🌙 final chance for Ramadan offers at [business name], [percentage] off ends with the month. Do not miss it.
When to use: at the end of Ramadan to create a final push before offers expire.
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May your family be well every year 🎉 we prepared a full Eid spread at [business name]. Book now and keep your Eid day stress-free.
When to use: for restaurants targeting family Eid gatherings with advance booking.
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Greet your loved ones in a special way 🎁 [business name] gift cards are ready as a digital Eidiyah you can send instantly. Get one from [link].
When to use: promote gift cards as a quick Eidiyah solution that grows sales.
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May Allah accept your worship 🤍 thank you for being with us throughout Ramadan [customer name]. Eid Mubarak, and we will keep serving you at the same level and better.
When to use: a Ramadan-closing message thanking the customer and affirming the relationship.
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Our working hours are from [appointment] daily except Friday. You can drop by anytime during hours, and message us if you need anything before.
When to use: a ready reply to working-hours questions that saves the team time.
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Yes we deliver to all areas in the city 🚗 the delivery fee is [amount] and the estimated time is [duration]. Share your location and we will confirm the details.
When to use: a quick reply to delivery and fee questions that speeds up the decision.
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Available payment methods: Mada, Visa, Apple Pay, and bank transfer. You can pay online via [link] or cash on delivery.
When to use: clarify payment options and reduce hesitation before purchase.
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Our return policy is within [duration] of receipt, as long as the product is in its original condition. Send us your order number [#order] and we will help.
When to use: a clear reply to return questions that builds trust and reduces disputes.
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You can track your order [#order] directly from [link] using tracking number [tracking number]. If no update shows within [duration], let us know.
When to use: answers the "where is my order" question instantly and self-serve.
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Yes [product name] is currently available ✅ the price is [amount] and you can order it from [link]. Want other colors or sizes? Tell me and I will get them ready.
When to use: answer availability and price questions to move the customer toward purchase.
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Here is our location 📍 [link], and we offer free parking for visitors. If you get lost on the way, call us and we will guide you step by step.
When to use: answer location questions to make it easy for the customer to reach the branch.
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Booking is easy 📅 send us the day and time that suit you and we will confirm right away. Or book directly from [link].
When to use: for clinics and services to explain booking in one simple step.
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Yes we offer a warranty on [product name] for [duration] covering manufacturing defects. Keep your invoice, and we will handle any issue.
When to use: answer warranty questions to reassure the customer and ease the buy decision.
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Of course there is a bulk discount 🎁 the more you order, the more you save. Tell me the quantity you want and I will get you the best price.
When to use: answer bulk-discount questions to encourage larger orders.
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Our [product name] products are 100% original from an authorized source. We provide a certificate of origin with every order, your peace of mind is our priority.
When to use: answer authenticity questions to remove doubt and strengthen trust.
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We offer interest-free installments via Tabby and Tamara 💳 split your order into comfortable payments, with details at checkout.
When to use: answer installment questions to remove price as a barrier to buying.
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Yes we serve companies and corporate orders 🏢 we will prepare a custom quote with a tax invoice. Send your order details and we will arrange everything.
When to use: answer corporate-order questions to open the door to B2B clients.
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If you faced any issue with your order [#order], I am sorry for the trouble 🙏 send me the details and I will solve it as fast as possible.
When to use: an empathetic reply to complaints that contains the customer before it escalates.
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Got your question and the picture is clear to me 👍 if you want more details about [product name] or a special offer, I am here, just tell me what matters to you.
When to use: a flexible reply that keeps the conversation going and raises sales chances.
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Welcome to [business name] 👋 we received your message and will reply shortly. Expected response time within [duration].
When to use: an automated welcome reply that greets the customer and sets reply expectations.
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Thanks for reaching [business name] 🌙 we are currently outside working hours. Our hours are [appointment], and we will reply as soon as we open.
When to use: an automated after-hours message that reassures the customer they are not forgotten.
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We received your message ✅ your ticket number is [#order]. The [business name] team is reviewing it in order, and we will get back to you soon.
When to use: an automated acknowledgment that gives a reference and cuts repeat messages.
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Welcome 👋 choose the service you need by sending the number:\n1️⃣ New order\n2️⃣ Track an order\n3️⃣ General inquiry\n4️⃣ Talk to an agent
When to use: an automated options menu that routes the customer to the right section fast.
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You typed "prices" 💰 here is our updated price list: [link]. If you want details on a specific product, send its name and I will get you the price.
When to use: a keyword-triggered auto-reply that instantly answers a pricing request.
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You typed "location" 📍 here is our spot on the map: [link]. Hours are [appointment], with visitor parking. We look forward to seeing you!
When to use: a keyword-triggered auto-reply that sends location and hours in one tap.
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You typed "track" 📦 send your order number [#order] and you will get a live shipment status, or follow it yourself from [link].
When to use: a keyword-triggered auto-reply that handles order tracking with no human needed.
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All our agents are currently busy with customers ⏳ your message is saved in the queue, and we will reply in order within [duration]. Thank you for your patience.
When to use: an automated busy message that retains the customer during peak load.
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I did not fully understand your request 🤔 could you rephrase it? Or send a number from the menu:\n1️⃣ New order\n2️⃣ Follow-up\n3️⃣ Service agent
When to use: a fallback auto-reply when the message is not understood, redirecting the customer.
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Sure, I am transferring you to one of our agents 👨💼 [agent name] will take over your chat in a moment. Stay with us and they will continue with you.
When to use: an automated handover message that smoothly passes the customer from the bot to an agent.
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Hi [customer name] 👋 great to have you back! How can we help you today? Send your question or pick from the menu and we will help right away.
When to use: an automated welcome for returning customers that adds a personal, warmer touch.
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Happy Eid holiday 🎉 [business name] is closed for Eid and we return on [date]. Your message is saved and we will reply on the first working day.
When to use: an automated holiday reply that tells the customer when you reopen.
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Thank you for ordering from [business name] 🎉 we received your order [#order] and it is under review. We will send a preparation confirmation within [duration].
When to use: an instant auto-reply after an order that reassures the customer and cuts inquiries.
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You typed "offer" or "discount" 🎁 all our current offers are here: [link], and use code [code] on your first order. Do not miss it!
When to use: a keyword-triggered auto-reply that turns curiosity into sales with a ready offer.
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We received your message after working hours 🌙 if it is urgent, send the word "urgent" and we will prioritize it first thing. Good night.
When to use: an after-hours auto-reply that smartly flags urgent cases for priority.
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How to use the templates
Pick a template
Browse the categories and pick the message that fits your situation.
Copy and edit
Copy the template and replace the [brackets] with your customer name, store, and details.
Send it
Paste it into WhatsApp and send, or automate it to thousands of customers via WhatsLoop.
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