Question 1

Can I start for free?

Accepted Answer

Yes, the free plan includes all features with 200 messages per month, no credit card and no commitment required.

Question 2

What's the difference between free and paid?

Accepted Answer

All features are unlocked in every plan without exception. The difference is usage volume: messages, users, and WhatsLoop Intelligence credits. The free plan includes a WhatsLoop signature on messages.

Question 3

What is WhatsLoop Intelligence?

Accepted Answer

WhatsLoop Intelligence is a built-in AI assistant that replies to your customers, suggests products, builds carts, and writes marketing campaigns, all automatically without your intervention.

Question 4

Can I upgrade or downgrade anytime?

Accepted Answer

Yes. You can change your plan from the dashboard at any time. When upgrading, the change applies immediately and the remaining period of your current plan is prorated.

Question 5

What happens if I run out of messages?

Accepted Answer

We'll send you an alert before you reach the limit. If you run out, you have 3 options: upgrade your plan, buy an additional message pack, or wait for the next billing cycle.

Question 6

Are there contracts or long-term commitments?

Accepted Answer

No. All plans are contract-free with no commitment. You can choose monthly or annual billing (saves 2 months). Cancel anytime.

Question 7

What payment methods are accepted?

Accepted Answer

We accept credit cards (Visa, Mastercard), Mada, Apple Pay, and bank transfers for annual plans and enterprise accounts.

Question 8

How do I cancel? Is there a refund policy?

Accepted Answer

You can cancel your subscription anytime from the dashboard with no cancellation fees. After canceling, you continue using the platform until the end of your current billing period. No refunds are issued for the remaining period, so we recommend trying the free plan first before upgrading.

Question 9

Do I need a new WhatsApp number?

Accepted Answer

You can use your existing number or get a new one. Connection takes minutes from the dashboard.

Question 10

Is my data secure?

Accepted Answer

Yes. All data is encrypted with advanced encryption. Our servers are in certified data centers in Saudi Arabia, and we comply with data protection standards.

Feature	Free	Starter	Business	Growth
Limits
Messages/Month Number of messages you can send monthly via WhatsApp	200	1,000	5,000	15,000
Users Number of team members who can access the system and respond to customers	1	2	3	5
WhatsApp Numbers Number of WhatsApp numbers you can connect to your account	1	1	1	2
WhatsLoop Intelligence AI credits for auto-replies and smart analysis	—	100	500	1,500
Storage Storage space for sent and received files and media	500MB	1GB	2GB	5GB
Commerce & Payments
WhatsLoop Pay Receive payments from customers directly via WhatsApp, with commission that includes payment gateway fees Requires official business documents (KYC) per Saudi Central Bank regulations
AI Sales Assistant AI assistant that follows up with customers and helps you close more deals automatically
AI Personal Assistant Smart personal assistant that manages your tasks and integrates with your tools via MCP protocol
Shared Features
Advanced Bot Advanced chatbot with custom flows, conditions, and automated actions
CRM Customer relationship management that tracks customer data and sales stages
Bulk Campaigns Send bulk messages to customer lists with scheduling and reports
Integrations (Salla, Zid, WooCommerce)
API + Webhooks Full API to connect the system with any external application
Appointments & Tickets Integrated appointment booking and support ticket system
Quick Replies Pre-saved replies you can send with one click to speed up responses
Advanced Reports Detailed reports on messages, conversations, and team performance
Branding
WhatsLoop Signature "Sent via WhatsLoop" signature shown with every message in the free plan	مع توقيع
White-label Remove WhatsLoop branding completely and use your own brand
Enterprise Perks
Dedicated Server Dedicated server for maximum performance and stability
SLA 99.9% Service level agreement ensuring 99.9% system uptime
Dedicated Account Manager Dedicated account manager to follow up on your needs and assist with everything
Team Training Train your team on using the system the best way
Priority Sending Priority message sending to ensure fastest delivery
BI Reports Advanced business intelligence reports for data analysis and decision making
24/7 Support 24/7 technical support available around the clock
Support
Knowledge Base Comprehensive knowledge base for self-help
WhatsApp Support Technical support via WhatsApp
Priority Support Priority support with faster response time

Start free and scale without limits

Free

Starter

Business

Growth

Frequently Asked Questions

Everything you need for smarter communication

Quick Setup

Security & Privacy

Official WhatsApp

Smart Automation

Multi-Agent

Developer API

Your business deserves smarter communication with WhatsLoop