Ask your customers and improve your service

CSAT (Customer Satisfaction Score) is a survey sent via WhatsApp after a conversation or ticket is closed. Customers rate their experience using stars or emoji, giving you measurable data on service quality across your team.

The survey is sent automatically when a conversation or support ticket is closed. You can customize the timing and trigger conditions, for example sending only after support conversations or after a minimum conversation length.

WhatsLoop provides a dedicated satisfaction dashboard with reports by agent, department, and time period. You can see overall satisfaction scores, NPS trends, and individual feedback. Low ratings trigger instant alerts to supervisors for fast follow-up.

Yes. WhatsLoop lets you customize CSAT survey questions by service type, using star ratings, emoji scales, or free-text responses. You can create different surveys for sales, support, and billing conversations so feedback collection is always relevant to the interaction.

WhatsApp surveys through WhatsLoop achieve a 45% response rate, which is roughly 5x higher than traditional email surveys. Because customers see the survey instantly in the same WhatsApp conversation, they are far more likely to respond with genuine feedback.