12 Ready WhatsApp Bot Scenarios by Industry: Copy and Apply

Short answer: WhatsApp bot scenarios are ready conversation flows that define what the bot sends, how it branches based on the customer's reply, and when it hands off to a human. The fastest way to start is to copy a scenario close to your business (restaurant, clinic, store, real estate, institute, salon), adjust the keywords and replies to your case, and add a handoff-to-agent exit at any point the customer needs a person. That way your automation works from day one instead of starting from a blank page.

Most business owners get stuck at the same spot: the bot sounds great, but what exactly do I write in it? So we put together a library of ready WhatsApp bot scenarios for six common businesses, each written as a real conversation you can copy, paste, and run today. The logic is the same everywhere: the bot asks a clear question, gives numbered options, each option leads to a branch, and at any moment the customer can ask for a human.

How to read the conversation flow

Each scenario is written in three moves: the bot message, the expected customer reply, then the branch. The «↳» mark means a branch that follows a specific reply. Numbers (1, 2, 3) are options the customer answers with a single digit, which is the easiest thing to tap on a phone and the least error-prone. Keep every bot message short, two or three lines, because the customer reads it on the go. To go deeper on setting up replies see the auto reply page, and for the full branching bot see WhatsApp bot.

Restaurant scenarios (two ready)

Scenario 1: taking a delivery order

• Bot: «Welcome to [name] restaurant 👋 what would you like to do?\n1) Place a delivery order\n2) Book a table\n3) See the menu»
• Customer: 1
• ↳ Bot: «Great, send us your location (tap 📎 then Location) so we confirm we cover your area.»
• Customer: (sends location)
• ↳ If inside coverage: «Perfect, we deliver! Here is the menu, type the item number and quantity.» ↳ If outside coverage: «Sorry, we don't cover your area yet, but you can pick up from the branch, want the address?»

Scenario 2: outside working hours

• Customer: (sends any message at 3 AM)
• ↳ Bot: «Thanks for reaching out 🌙 our hours are 12 PM to 12 AM. Type your order now and we'll prepare it the moment we open, or type (agent) if you'd like us to call you in the morning.»

Clinic scenarios (two ready)

Scenario 3: booking an appointment

• Bot: «Welcome to [name] clinic 🦷 choose:\n1) Book a new appointment\n2) Change or cancel an appointment\n3) Consultation prices»
• Customer: 1
• ↳ Bot: «Which department? (dental / dermatology / general)»
• Customer: dental
• ↳ Bot: «We have Sunday 10 AM or Tuesday 6 PM, which suits you?» ↳ After the choice: «I booked your appointment, we'll send a reminder a day before. To change it, type (change).»

Scenario 4: reminder and confirmation

• Bot (a day before): «Reminder: your appointment is tomorrow at 10 AM at [name] clinic.\n1) Confirmed\n2) I want to reschedule»
• Customer: 2
• ↳ Bot: «No problem, here are the nearest alternative slots… pick a number.»

Online store scenarios (two ready)

Scenario 5: order tracking

• Bot: «Hi 🛍️ how can I help?\n1) Where is my order?\n2) Return or exchange an item\n3) Talk to customer service»
• Customer: 1
• ↳ Bot: «Type your order number (starts with #).»
• Customer: #10234
• ↳ Bot: «Your order #10234 went out for delivery today and should arrive before sunset.»

If your store runs on Salla or Zid, the integration lets the bot read the order status directly, see Salla integration and Zid integration.

Scenario 6: abandoned cart

• Bot (an hour after the cart is left): «We noticed you left [product] in your cart 🛒 want us to finish the order for you?\n1) Complete the purchase\n2) I have a question first»

Real estate scenarios (one ready)

Scenario 7: qualifying a lead

• Bot: «Welcome 🏠 so we recommend the right fit:\n1) I want to buy\n2) I want to rent\n3) Investment»
• Customer: 2
• ↳ Bot: «Which district do you prefer? And roughly what's your monthly budget?»
• Customer: (types district and budget)
• ↳ Bot: «Great, we have 3 units that fit, would you like our advisor to reach you today or tomorrow?» ↳ The reply hands off to the sales agent with all the customer's details ready.

Training institute scenarios (one ready)

Scenario 8: course inquiry

• Bot: «Welcome to [name] institute 📚\n1) Available courses\n2) Prices and discounts\n3) Registration»
• Customer: 1
• ↳ Bot: «Which field interests you? (languages / design / programming)»
• Customer: languages
• ↳ Bot: «Available: general English, IELTS, conversation. Which one do you want details on?» ↳ After the choice: «The course runs 8 weeks, in-person and online, want to register now?»

Salon scenarios (one ready)

Scenario 9: booking a service

• Bot: «Welcome to [name] salon 💇 choose a service:\n1) Cut and styling\n2) Coloring\n3) Skincare»
• Customer: 2
• ↳ Bot: «Great, coloring takes about two hours. We have today 4 PM or tomorrow 11 AM, which suits you?»

Three general scenarios for any business

These round out your library for any business:

• Scenario 10 (main menu): a welcome message with 3 to 5 numbered options, each number opens a branch.
• Scenario 11 (handoff to agent): anytime the customer types «agent», the bot stops and hands the chat to the team with an alert.
• Scenario 12 (post-service feedback): a day after the order closes, the bot asks «how was your experience from 1 to 5?» and collects the replies.

Table: pick your scenarios by business

Tips that make your scenarios work

Keep options to three or five per menu, because more than that confuses the customer. Use numbers, not long words, so replies are faster and more accurate. Always include an «agent» exit in every branch, because the most important thing is that the customer never feels trapped with a robot. Turn on an outside-hours message so night messages never get lost. If you run a campaign or an ad that brings many messages at once, the bot absorbs them without piling pressure on you, you can check bulk messages and pair them with automated replies.

Start with one scenario today

You don't need to build everything at once. Pick the scenario closest to your business from above, copy it, adjust the names and options, and run it. After a week the conversations will show you where to add a new branch or tweak a reply. With WhatsLoop automation you assemble these scenarios without code, connect them to your store, and let one number serve a whole team. Try one scenario, and let your customers tell you which one comes next.